Exchange or return
Exchange or return? No problem!
At legendURN, we stand behind our products, our service, and you, our valued customer. Our goal is to offer only the finest sympathy gifts available, gifts that will assist in the healing process and create lasting memories for years to come. Each item we offer must meet strict standards of workmanship and design. We work closely with a select group of artists, designers and suppliers of these items, to ensure they are of the highest quality, and that any order placed with us is processed with complete accuracy.
You may return the article within 14 days after receipt, free of charge. The purchase amount will be remitted to your bank account within 7 working days after return receipt of the order. The article must be returned to us in an undamaged condition and in its original packaging.
In order to allow us to handle the return process in the quickest and best manner possible, please fill out as much information as possible on the return form, and enclose this in the parcel. If you have any questions or concerns about returning an item, please feel free to contact our Customer Service by our return form or by phone +4480 816 943 19. We will be happy to work with you to correct any problem that may have occurred.
Any item being returned must be in new condition, and in its original packaging. The only exceptions to our returns policy are:
- We cannot take back an item that has had any ashes placed in it.
- We cannot take back an item that has been custom made or personalized.
How can I return an order?
For your convenience, legendURN offers three ways in which you may return your order.
1. UK RETURN DELIVERIES ONLY! Send the parcel via your nearest Post Office (free of charge)
In cooperation with DHL and POST OFFICE we offer our customers an online return service. You can generate and print a shipping label for your return. Please stick or glue the printed label on the return parcel.
Now you can send the parcel via your nearest Post Office. In order for us to handle your return shipment properly, we ask that you fill out the return form as completely as possible and enclose this in the parcel.
2. Use the enclosed returnlabel for a free return and bring the parcel at your nearest DHL Service Point
In cooperation with DHL we offer our customers an online return service. Please remove the original shipping label and simply stick the enclosed returnlabel on the return parcel. Now you can send the parcel via your nearest DHL Service Point. In order for us to handle your return shipment properly, we ask that you fill out the return form as completely as possible and enclose this in the parcel.
Find your nearest DHL Service Point
Your nearest DHL Service Point in the UK
Your nearest DHL Service Point in Ireland
Your nearest DHL Service Point in Norway
Your nearest DHL Service Point in Denmark
3. Send the parcel via your nearest post office by Parcel Force Worldwide
You may also return your package via your post office. In order for us to handle your return shipment properly, we ask that you fill out the return form as completely as possible and enclose this in the parcel. The costs for a return shipment are approximately £ 44.85 (global value). These costs are for your account. Do not send the parcel via express post!
Please send the parcel and the return form to the following address:
8531 WB Lemmer
Your account will be credited when items have been received and processed. *Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
The purchase amount of products returned according to our Returns Policy will be refunded to the payment source (i.e. credit card) used to place the order. Your refund will be for the actual purchase price of the item. For example, if you return an item purchased as part of a sale or promotion, you will receive a refund for the actual amount paid, not the total retail price of the item. You will receive an email notifying you when we have received your return and have credited your account. *Please note: It may take up to two full billing cycles for your credit to appear on your payment source.